How can we help you?
At Dahlem Designs LLC, we value your questions and want to make your shopping experience as seamless as possible. Below, we've compiled answers to some of the most frequently asked questions about our products, services, and policies. If you have additional questions, feel free to reach out—we’re here to help!
Our turnaround time for custom items is 14–21 business days. Please note that this does not include the shipping time, which varies based on your location.
Since all our items are made to order, they are non-refundable. However, if an error is made on our part, we will offer a refund or store credit at our discretion.
We use high-quality, durable materials for all our products to ensure comfort and longevity. Specific material details can be found in each product description.
Yes, we do! For bulk or wholesale inquiries, please contact us directly to discuss pricing and production timelines.
For apparel, we recommend washing inside-out on a gentle cycle with cold water and air drying to preserve the design. Tumblers should be hand-washed only and not placed in the dishwasher.